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    1. What is the gopost® Package Pickup option?

    2. Can I select the gopost unit for the gopost Package Pick Up Option?

    3. What if my blue-colored form is not checked for gopost?

    4. When is the latest I can request a gopost delivery online so that it is delivered the following day?

    5. Where can I find the hours of availability for the gopost unit assigned to my delivery address?

    6. What are gopost parcel lockers?

    7. How does the gopost Package Pickup option work?

    8. How long do I have before I have to pick up my package at the gopost unit?

    9. What size packages can be received via gopost?

    10. What types of items cannot be received via gopost at this time?

    11. For information or assistance

    1. What is the gopost® Package Pickup option?

    When you receive our notice of a missed package delivery, the gopost Package Pickup option allows you to pick up the package from a local gopost self-service parcel locker unit. gopost units are available for longer hours than our window hours and make it easier to get your packages on your schedule. Since not all packages are eligible for delivery through gopost, we'll check a box on the blue-colored form if the package is eligible. You do not need to be a registered gopost user to utilize this option. This service option is currently in a "test" phase.

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    2. Can I select the gopost unit for the gopost Package Pick Up Option?

    No. We provide the specific gopost location associated with your delivery address directly on the blue-colored form and in our email/text notifications to you. In most cases, this will be the closest gopost unit to your delivery address. For the option of choosing any gopost unit for deliveries (as well as shipping), you may wish to become a registered gopost user. Just visit www.gopost.com to learn more and signup!

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    3. What if my blue-colored form is not checked for gopost?

    Your package cannot be loaded into a gopost unit. We may have determined that the package is too large to fit in a gopost locker. Or the piece may be ineligible due to the services requested by the sender. Refer to items marked on the front of your blue-colored form to determine the mail piece type. Follow instructions on the form for options other than gopost.

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    4. When is the latest I can request a gopost delivery online so that it is delivered the following day?

    In most cases, if you make your request before 12AM, your package will be available at gopost the following day.

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    5. Where can I find the hours of availability for the gopost unit assigned to my delivery address?

    Many of the gopost units are accessible 24/7. However, please refer to hours listed on the blue-colored form for any exceptions.

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    6. What are gopost parcel lockers?

    gopost units are automated, secured, self-service parcel lockers placed in convenient locations. In addition to using the gopost Missed Deliver Pickup option, you may at some point choose to become a registered gopost customer - for both receiving and shipping of packages. It's FREE. Just visit www.gopost.com to learn more and signup!

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    7. How does the gopost Package Pickup option work?

    If we missed you when we tried to deliver your package, we will leave a blue-colored notice (Form 3849g) containing options for redelivery and pickup. If the gopost option is checked on the form and you are interested in retrieving your package via gopost, first visit gopost.com/pickup. At the website, provide your original delivery address, contact preferences, and delivery information number found on the blue-colored slip left by your carrier. When your package has been loaded into gopost, you will receive a unique passcode and a reminder of the gopost unit location via email or text. Then, visit the unit, enter your unique passcode from the email/text, and retrieve your package. If your package requires a signature, you will be instructed to sign your name directly on the gopost kiosk screen using your finger before the locker will unlock. This service is only available in areas supported by gopost.

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    8. How long do I have before I have to pick up my package at the gopost unit?

    Packages will be kept in the gopost for the normal Post Office hold period.

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    9. What size packages can be received via gopost?

    gopost unit lockers will fit packages up to 12"W x 15"D x 18½"H

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    10. What types of items cannot be received via gopost at this time?

    Your blue-colored form will indicate if your package is eligible for gopost. Ineligible item include:

    • Letters or flat-sized envelopes less than ¾" thick (other than Priority Mail or Priority Mail Express)

    • Packages larger than the maximum size (12"W x 15"D x 18½"H)

    • Packages received with the following Extra Services: Certified Mail®, Return Receipt (hardcopy "blue card"), Collect On Delivery (COD), Registered Mail, Adult Signature, Restricted Delivery, and Special Handling.

    Prohibited items may be returned to sender. For packages too large for gopost, USPS will hold the package at a nearby Post Office and will send you the Post Office's address via email/text.

    Inbound packages that require customs fees cannot be received via the gopost unit. International Extra Services that cannot be included are Restricted Delivery, Registered Mail, and Return Receipt.

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    11. For information or assistance:

    For the most up-to-date information and usage terms, you may also call 1-USPS-MY GOPOST (1-877-769-4676).

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